Available Positions

Low Voltage Technician

Reports To
The Low Voltage Technician will report to the Operations Manager.

Job Overview
Responsible for installing, configuring, testing, maintaining, and repairing low voltage systems. Effectively troubleshoot and repair faulty equipment. Responsible for the maintenance of low voltage systems. Timely respond to service tickets. Reports issues requiring vendor escalation or parts/materials. Ability to travel long distances and be on a job site for long periods of time.

Responsibilities and Duties

  • Testing circuits
  • Drilling holes
  • Diagnosing technical issues
  • Work from blue prints, diagrams, written and verbal instructions
  • Maintain accurate inventory of stock and field devices
  • Dress and terminate cables into racks
  • Build and install racks
  • Climb ladders, navigate boom lifts, and crawl into tight areas.
  • Visiting installation sites, and programming security units. Successful candidates showcase in their resume's qualifications such as electronics expertise, attention to details, time management, troubleshooting skills, good communication abilities, and teamwork. Employees select candidates with a clean criminal record and holding a diploma from a technical or vocational school.

Qualifications

  • Associates degree or 2-year college coursework equivalent
  • Valid driver's license required
  • Low Voltage license preferred
  • 1-year relevant work experience.
  • Able to lift, push, pull and/or carry objects which weigh as much as 50 or more pounds on a frequent basis.
  • Position requires climbing ladders, frequent walking stooping, crawling, pushing, balancing and operating heavy equipment.
  • Work in confined areas, stockroom, closets, etc. above and below ground level.

Online Application


Network Engineer

Reports To
The Network Engineer reports to the Service Manager.

Job Overview
Responsible for designing, implementing, monitoring and managing the local and wide area networks of an organization to ensure maximum uptime for users. The role can include designing system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary.

Responsibilities and Duties

  • Designing and implementing new network solutions and/or improving the efficiency of current networks.
  • Handling customer technical support cases through phone and email submission.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.
  • Procuring network equipment and managing subcontractors involved with network installation.
  • Configuring firewalls, routing and switching to maximize network efficiency and security.
  • Maximizing network performance through ongoing monitoring and troubleshooting.
  • Arranging scheduled upgrades.
  • Investigating faults in the network.
  • Updating network equipment to the latest firmware releases.
  • Reporting network status to key stakeholders.
  • Troubleshooting issues with the applications.
  • Communicate upsell opportunities to the Sales team.
  • Perform other related duties as assigned.

Qualifications

  • Bachelor of Science in Computer Science or Computer systems and networks.
  • An analytical mind.
  • An ability to learn new technologies quickly.
  • Good time management skills.
  • An ability to follow processes.
  • Strong documentation skills.
  • Good communication skills – both written and verbal.
  • Commercial and business awareness.

Online Application


Project Manager

Reports To
The Project Manager will report to the Operations Manager.

Job Overview
Plan, budget, oversee and document all aspects of the specific projects you are working on. Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support. Manage a team to get a job done.

Responsibilities and Duties

  • Coordinate internal resources and third parties/vendors for the execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
  • Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Meet budgetary objectives and adjust project constraints based on financial analysis
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Attend conferences and training as required to maintain proficiency
  • Perform other related duties as assigned
  • Develop spreadsheets, diagrams and process maps to document needs

Qualifications

  • Proven working experience in project management
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong working knowledge of Microsoft Office
  • Project Management Professional (PMP) is a plus
  • Bachelor's Degree in appropriate field of study or equivalent work experience

Online Application


Senior Solutions Architect

Reports To
The Senior Solutions Architect will report to CEO.

Job Overview
Responsible for providing support to the Sales department by applying technical expertise across multiple disciplines to understand clients' technical drivers and consult on the best approach to achieve them with their technology needs. Possesses the know-how to solve major technical challenges; provides thought leadership for technical innovation.

Responsibilities and Duties

  • Support the Sales team to understand a client's overall technology direction and apply expertise to develop the most optimal solution for the client's organization.
  • Troubleshoot and present custom solutions.
  • Provide customer feedback to Service department to ensure future product development is aligned with clients' needs.
  • Manage projects, acting as technical advisor to clients.
  • Support the development of cross-functional business processes; identify alternative solutions, assess feasibility, and recommend new technology.
  • Provide thought leadership in emerging technologies to the CIO.
  • Post social media content to Facebook and LinkedIn.
  • Help define marketing strategy for Sales team.

Qualifications

  • 5-10 years of experience in Telecommunications, Data Center, Hosting, Cloud or related industries
  • Bachelor of Science in Mechanical Engineering or Computer Science
  • 3-5 years of experience in Sales/Solution Engineering or Solution Architecture
  • Strong understanding of SaaS, IaaS, AWS, Private and Public Cloud models

Online Application


Technical Support Specialist

Reports To
The Technical Support Specialist will report to the Service Manager.

Job Overview
Helps customer computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. Track all instances of support by creating IT tickets using ticket-tracking software. This includes prioritizing, documenting and actively resolving end user help requests. Updates the status of each ticket after successfully assisting each user with their issues. Their assistance may be conducted in person for internal users or on the phone when assisting external users. Problem resolution may involve the use of diagnostics and help request tracking tools.

Responsibilities and Duties

  • Handling customer technical support cases through phone and email submission.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Evaluating system potential through assessing compatibility of new programs with existing programs
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and knowledge base articles for end users.
  • Perform related duties consistent with the scope and intent of the position.

Qualifications

  • Associates degree or 2-year college coursework equivalent.
  • Knowledge of basic computer hardware.
  • Experience with desktop operating systems including Windows and Mac OS X.
  • Application support experience.
  • Process improvement skills.
  • Keen attention to detail.
  • Exceptional vendor relationship skills.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Excellent problem solving and analytical skills.
  • Experience working in a team-oriented, collaborative environment.
  • Sitting for extended periods of time.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Online Application