CSI Fully Managed Services Bundle

The Fully Managed Service offering is designed for organizations who want to outsource their IT function either completely or nearly so. The Fully Managed option is designed to provide you with an IT staff that you don’t have to keep in-house, allowing you to focus strictly on running your organization and leaving the IT problems to be solved by people whose expertise is in that area. It’s designed to make IT a growth facilitator for your organization, and not an irritating distraction.

With the Fully Managed Services package, you receive our highest problem prioritization when you have issues and our fastest response times.

Fully Managed Services includes all of the services provided with the Proactive Solution plus unlimited IT repair hours per month,  24/7 help desk, and our full monthly reporting package as well as a quarterly review for planning purposes to help you forecast IT usage, needs and budget in the years to come.  If you’ve had a Service Level Agreement in the past, this is your package, with enhanced services and reporting!

Rates are based on a per device per month fixed cost and include:

  • Unlimited IT repair service hours per month for servers, network devices and workstations
  • 24/7 help desk
  • Anti-Virus protection for your server/workstations/network devices
  • Patch Management/updates
  • Real time remote monitoring of your IT system components, including servers, workstations, and network devices (such as routers, switches, access points and others) to provide you with alerts on computer problems before they become expensive downtime
  • Scheduled preventative maintenance on your IT systems to keep them optimized and prevent small problems from becoming large problems
  • Microsoft Application management and support
  • Scheduling, monitoring and testing of your network data backups if you already have a backup system in place
  • Enhanced Reporting Package—both monthly and quarterly. See our Fully Managed Services Page: Standard Reports for examples of these reports for the “Wile E. Coyote Acme Company”. These examples will give you an idea of the information you’ll receive every month that will help you spot problems and security gaps, plan for growth and budget for the future. In addition, every quarter your CSI team will sit down with you to go over a fuller set of IT health reports, answer any questions you might have, and help you create an IT plan for the future.

For a printable, concise description of the Fully Managed Program, click here

Additional services can be added on monthly fixed fee basis, such as:

  • Remote Data Back-Up (using our secure server and data storage and restoration) and Disaster Recovery services (Server Fail Over. If your server fails, this server has been mirroring your server and is ready to step in without missing a beat).
  • Hosted Email or Websites on our equipment
  • Mobile Device Management (smart phones and tablets)
  • Managed Compliance (for healthcare providers)

Please see our Ala Carte Services page for a full list and description of the services  that you can add for a fixed monthly fee.

If you have Capital Expense projects (such as adding hardware—servers, workstations or network devices), cabling needs, programming projects, web development and SEO, or other IT consulting, we’re able to offer a quote for those services based on our low hourly pricing.  Please see our CSI Service and Support Home Page under IT Projects for a full list and description of projects that fit this category.

Customize your services to fit your IT needs and your budget—that’s what CSI service is all about. Call us today at 712-255-1774 to find out if our Fully Managed Service Bundle is right for you.